Terms of Service
Please read these terms carefully before using Electric City Cleaning's services. By booking our services, you agree to these terms and conditions.
Effective Date: September 15, 2025
1. Service Agreement
By booking services with Electric City Cleaning ("Company", "we", "us", or "our"), you ("Customer", "you", or "your") agree to be bound by these Terms of Service. This agreement governs the provision of residential and commercial cleaning services in Scranton, PA and surrounding areas.
📋 What's Included in Our Service Agreement:
- Professional cleaning services as specified in your booking
- Licensed, bonded, and insured team members
- Quality assurance and customer satisfaction guarantee
- Compliance with all applicable health and safety regulations
2. Booking & Scheduling
Booking Process
- All bookings must be made through our website, phone, or authorized booking platforms
- A valid form of payment is required at the time of booking
- Service details, pricing, and scheduling will be confirmed via email or phone
- Special requests should be communicated during the booking process
Scheduling Policy
- Service windows are typically 2-4 hours for scheduling flexibility
- We will provide notification 30-60 minutes before arrival
- Same-day bookings subject to availability and may include rush fees
- Recurring services receive priority scheduling
🚨 Important Scheduling Notes:
Weather Policy: Services may be rescheduled due to severe weather conditions that could compromise safety or service quality. Customers will be notified as soon as possible and given priority rebooking options.
3. Pricing & Payment
Electric City Cleaning is committed to transparent, fair pricing with no hidden fees.
💳 Payment Terms
- Payment is due upon completion of service unless other arrangements are made
- We accept cash, check, credit cards, and digital payments
- Recurring service customers may set up automatic billing
- Late payment fees may apply to accounts past due 30+ days
💰 Pricing Structure
- Pricing based on property size, service type, and frequency
- Free estimates provided before service commencement
- Additional services (inside ovens, windows, etc.) priced separately
- Recurring customers receive discounted rates
🎁 Special Offers & Promotions
- First-time customers receive promotional discounts
- Gift cards available for purchase
- Seasonal promotions and referral bonuses offered periodically
- All promotions subject to terms and expiration dates
4. Cancellation & Rescheduling Policy
We understand that schedules change. Here's our flexible cancellation policy:
24+ Hours Notice
No charge
Full refund or free rescheduling available
Same Day Notice
50% charge
Applies to cancellations within 24 hours
No-Show / Late Cancel
Full charge
When customer is not present or cancels after arrival
📞 How to Cancel or Reschedule:
Phone: (570) 572-5527
Online: Customer portal or booking system
Text: Available for existing customers
5. Customer Responsibilities
To ensure the best possible service, we ask customers to:
Property Access
Provide safe, secure access to the property and any specific areas requiring cleaning.
Property Preparation
Clear surfaces of personal items, secure valuables, and ensure pets are safely contained.
Special Conditions
Inform us of any hazardous materials, fragile items, or health/safety concerns.
Security & Keys
Provide working keys, alarm codes, and any necessary security information.
Pet Safety
Secure pets in a safe area or notify us if pets will be present during service.
Communication
Provide clear instructions, preferred contact methods, and any special requests.
6. Quality Guarantee & Satisfaction Policy
Electric City Cleaning stands behind the quality of our work with our comprehensive satisfaction guarantee.
🌟 Our Quality Promise
- Professional, trained, and background-checked staff
- Use of high-quality, eco-friendly cleaning products
- Thorough quality checks before service completion
- Prompt response to any quality concerns
🔄 Satisfaction Guarantee
- 24-hour window to report any concerns
- Free re-cleaning of missed or unsatisfactory areas
- Full refund if we cannot resolve the issue
- Continuous improvement based on customer feedback
7. Limitation of Liability
While Electric City Cleaning is fully licensed, bonded, and insured, the following limitations apply:
🛡️ Insurance Coverage
- General liability insurance covers accidental damage during service
- Bonding protects against theft by our employees
- Workers' compensation covers our team members
- All claims must be reported within 24 hours of service completion
⚠️ Liability Limitations
- Pre-existing damage will not be covered (documented during initial service)
- Items left in cleaning areas are moved at customer's risk
- We are not responsible for items valued over $50 unless specifically declared
- Maximum liability limited to the cost of the service provided
8. Privacy & Confidentiality
We respect your privacy and maintain strict confidentiality regarding your property and personal information.
Privacy Protection
- All personal information kept confidential
- Secure storage of access codes and keys
- Professional discretion regarding your property
- No unauthorized photography or sharing
Staff Training
- All staff sign confidentiality agreements
- Regular training on privacy protocols
- Background checks for all team members
- Strict policies on personal item handling
For complete details on how we collect and use personal information, please review our Privacy Policy.
9. Dispute Resolution
Electric City Cleaning is committed to resolving any disputes fairly and efficiently.
Direct Communication
Contact us immediately with any concerns. Most issues can be resolved through direct communication with our customer service team.
Management Review
If initial resolution attempts are unsuccessful, the matter will be escalated to management for comprehensive review and resolution.
Third-Party Mediation
For disputes that cannot be resolved directly, both parties agree to attempt resolution through mediation before pursuing legal action.
10. Modifications & Governing Law
📝 Terms Modifications
Electric City Cleaning reserves the right to modify these terms at any time. Changes will be communicated to customers via email or website notice.
Continued use of our services after changes constitutes acceptance of modified terms.
⚖️ Governing Law
These terms are governed by the laws of the State of Pennsylvania and Lackawanna County regulations.
Any legal proceedings will be conducted in the appropriate courts of Lackawanna County, Pennsylvania.
Questions About Our Terms?
We're here to help clarify any questions you may have about our terms of service. Don't hesitate to reach out to our friendly customer service team.
📞 Contact Information
Phone: (570) 572-5527
Email: info@electriccitycleaning.com
Address: 1 Oakwood Dr 3rd Floor
Scranton, PA 18504
🕒 Business Hours
🚨 Emergency service available 24/7