Privacy Policy
Your privacy is important to us. This policy explains how Electric City Cleaning collects, uses, and protects your personal information.
Last updated: September 15, 2025
Information We Collect
Personal Information
When you book our cleaning services or contact us, we may collect the following personal information:
- Name and contact information (phone number, email address)
- Billing and service address
- Payment information (processed securely through third-party providers)
- Service preferences and special instructions
- Communication history and service feedback
Property Information
To provide our cleaning services effectively, we collect information about your property:
- Property type, size, and layout
- Access instructions and security codes (stored securely)
- Pet information and special cleaning requirements
- Photos for quality assurance (with your permission)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our website
- Referring website and search terms used
- Device information and location data (if permitted)
How We Use Your Information
Electric City Cleaning uses your personal information for the following purposes:
Service Delivery
- Schedule and perform cleaning services
- Access your property safely and securely
- Customize services to your preferences
- Provide quality assurance and follow-up
Billing & Payments
- Process payments and manage billing
- Send invoices and payment reminders
- Handle refunds and billing disputes
- Maintain financial records
Communication
- Confirm appointments and service details
- Provide customer support and assistance
- Send service reminders and updates
- Collect feedback and reviews
Business Operations
- Improve our services and website
- Analyze usage patterns and trends
- Comply with legal requirements
- Protect against fraud and abuse
Information Sharing & Disclosure
Electric City Cleaning does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
We work with trusted third-party service providers (payment processors, scheduling software, background check companies) who help us operate our business. These providers are required to keep your information confidential.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Electric City Cleaning, our customers, or others.
Business Transfers
In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction, subject to equivalent privacy protections.
Data Security & Protection
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:
🔒 Technical Safeguards
- Encrypted data transmission and storage
- Secure payment processing systems
- Regular security updates and monitoring
- Restricted access to personal information
👥 Organizational Safeguards
- Employee privacy training and agreements
- Background checks for all team members
- Regular privacy policy reviews and updates
- Incident response and breach notification procedures
Your Privacy Rights
As our customer, you have the following rights regarding your personal information:
Access Your Information
Request a copy of the personal information we have about you.
Correct Your Information
Update or correct any inaccurate or incomplete personal information.
Delete Your Information
Request deletion of your personal information (subject to legal and business requirements).
Communication Preferences
Opt out of marketing communications while still receiving service-related messages.
To exercise these rights, contact us at:
📞 Phone: (570) 572-5527
✉️ Email: privacy@electriccitycleaning.com
📍 Mail: 1 Oakwood Dr 3rd Floor, Scranton, PA 18504
Cookies & Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site.
Essential Cookies
Required for website functionality, security, and basic features.
Analytics Cookies
Help us understand site usage and improve our services.
Marketing Cookies
Used to deliver relevant content and track campaign effectiveness.
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
Children's Privacy
Electric City Cleaning does not knowingly collect personal information from children under 13 years of age. Our services are intended for adults who can enter into legally binding contracts.
If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.
Policy Updates & Contact Information
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify customers of significant changes via email or website notice.
Questions About This Policy?
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please don't hesitate to contact us:
Privacy Officer
Electric City Cleaning
1 Oakwood Dr 3rd Floor
Scranton, PA 18504
Contact Methods